Shelf to door

How an order travels

Press a buy button, land on the live listing, and finish the purchase there. The cart, the payment page and the confirmation email all belong to that page, printed with its own name.

Dispatch times, carriers and tracking numbers come from the order page on that listing. It is the live record, and it is always more current than any note we could keep here.

What we can and cannot see

We see the line and its labels. We do not see order queues, so the desk cannot look up a parcel or move it faster, much as we would like to.

If a shipment stalls, that order page is the lever: the contact routes sit beside the order itself.